Frequently Asked Questions

This section hosts answers to many of the most asked questions about AVG Valuers and valuations

Things like why and when you would order a valuation, the types and many uses of valuations. If your question is not answered in the FAQ section, please feel free to call us or send an email to:   info@avgvaluers.com.au and we will reply to you within 24 hours of receiving your email.

For a more immediate response to your query, please call AVG Valuers on 1300 428 258 between 9.00am and 5.30pm weekdays.

Who is AVG?
What areas does AVG cover?
Does AVG cover any other regional centres?
What is AVG’s Service Level Agreement (SLA)?
What is the Valuation Ordering Process?
Is it possible to discuss any matters after a valuation has been submitted?
What should I provide when I order a valuation?
Am I able to check the status of a report 
Who does AVG do work for?
What is AVG’s quality control?
What types of properties can AVG value?

Who is AVG Valuers?
AVG Valuers is the merger of two organisations that was originally established in 1993 to undertake independent valuations on behalf of individuals, businesses and governments throughout Australia. It is based in Sydney and has one of the finest records of all valuation companies in Australia. It is respected by its piers and its services are widely utilised throughout NSW and Australia.

What areas does AVG cover?
The Sydney Metropolitan Area and all major and regional centres in NSW.

Does AVG cover any other areas?
Yes, other parts of NSW and Australia can be serviced on request.

What is AVG’s Service Level Agreement (SLA)

  • Confirmation notice of receipt actioned within 1 hour
  • Valuation Request actioned within 1 hour
  • Daily status reports and/or delay notice
  • 2-4 business day turn around time on residential properties (subject to access and documentation)
  • 5-8 business day turn around time on commercial properties (subject to access and documentation)

What is the Valuation Ordering Process?
Initiate Valuation Request via:

  • Web: www.avgvaluers.com.au
  • E-mail: info@avgvaluers.com.au
  • Fax: (02) 9957 4449
  • Confirmation of receipt as per SLA
  • Request actioned as per SLA
  • Status report and delay notice sent as per SLA
  • Valuations submitted as per SLA

Is it possible to discuss any matters after a valuation has been submitted?
Yes, a valuer is available to discuss your matter by sending a written and/or e-mail query to info@avgvaluers.com.au

What should I provide when I order a valuation?

House/Unit 
  • Council rates notice
  • Strata Plan / Strata Levy Notice (optional)
  • Land Valuation Notice (optional)
  • Copy of Contract (optional)
Commercial Property
  • What the property is? E.g. factory, office, shop, etc.
  • Owner occupied or tenanted (must obtain full tenancy agreement if tenanted).
  • Outgoings, e.g. council rates, water, strata levies (optional).
  • Full strata plan if strata titled (optional).
  • Certificate of Title (optional).

Am I able to check the status of a report 
Yes, by sending an email to info@avgvaluers.com.au. You will receive a reply within 1 hour of your request (during business hours)

Who does AVG do work for?
Please call our office for a list of some of our major banking clients

What is AVG’s quality control?
Unlike many of its competitors, AVG does not hire sub-contractors. AVG has found through experience that it is better to have full time staff that are dedicated to the company and work exclusively for the firm.

Once a report is completed, the QA Manager is given the report to check. There is no exception to this rule; all the valuations regardless of value are checked prior to sending. All reports are completed in accordance with the API and AVI standards and any special requests by the client.

What types of properties can AVG value?

  • Residential
  • Commercial
  • Industrial
  • Retail
  • Development Sites
  • Specialised Premises including; hotels, motels, child care centres, service stations, schools and nursing homes
  • Easements and Rights of Carriageway
  • Rent reviews on retail and commercial premises